Episode Transcript
[00:00:00] Speaker A: Opinions expressed in this episode are personal. They do not necessarily reflect the views of this streaming platform.
[00:00:11] Speaker B: Good day, everyone, and welcome to another edition of let's Be Diverse. I am your host, Andrew Stout. This episode is dedicated to all my loved ones who supported me through this journey. Those who have left us will always be in our hearts and will never be forgotten. Today we're going to be discussing beyond words, how body language shapes connection. I am so excited to have as my guest today Carly Grove. Carly, welcome to the show. It's so great to have you on here today.
[00:00:37] Speaker A: I'm so excited to be here. Andrew.
[00:00:39] Speaker B: How are things with you? Carly, what's going on in your world? Give me the tea, give me the deets. What's going on?
[00:00:45] Speaker A: Where to start, Andrew?
I have been pretty fortunate the last month to have multiple different speaking opportunities come my way. The first one was a stage that I ultimately created for myself. I was stuck in that chicken and the egg race of who's going to put you on a stage and they all want back back history. So I decided to make my own stage and I paired it with my birthday and made it my keynote debut topic. And I had 51amazing people register and come celebrate with me. And I continued the momentum by doing some info sessions at the beginning of the week and, and I moderated two panels last week. So it's been very exciting. And we're also trying to incorporate some slowdown self care time routines to make sure that that's all supported long term.
[00:01:32] Speaker B: Yeah, no kidding. We have to do those slowdown things. I, I'm full agreement with you on that. I think we're all busy. We all have lots of stuff going on especially now coming towards the end of the year. So much going on and we just have to find time to just wind down and, and spend time with reflecting and relaxing and, and being mindful of ourselves.
[00:01:54] Speaker A: Yeah, and making sure that when those exciting opportunities come that we are able to actually appreciate them rather than just letting them fly on by.
[00:02:02] Speaker B: Yeah, absolutely, absolutely. So I'm glad to hear that things are going well with you. Congratulations on moderating those two events. I've actually heard had a chance to hear you speak a couple of times and I was pretty inspired by your speaking. So that's what we're having on here today. So I'm super excited about that. So before we begin, Curly, I always have a fun thought provoking question to ask my guest to get things going. Are you ready for yours today?
[00:02:25] Speaker A: I don't think words can express how excited I am for this question.
[00:02:31] Speaker B: Okay, so here we go. So, Carly, if you were stranded on a desert island, what three things would you need in order to survive?
[00:02:41] Speaker A: First and foremost, I would need a journal. You need a journal? In order to keep my thoughts straight, what else would I need to survive? This is a great question and the type of question that always makes me stop and think. Three things that I would need to survive would be my journals, I guess, therefore, the second thing I would need is a pen.
[00:02:58] Speaker B: Yeah, there you go.
[00:02:59] Speaker A: Having a journal if you can't write in it. And the third thing, is it safe to assume that there's going to be food and sustenance of some sort on the island?
[00:03:08] Speaker B: I would say desert island. I would say. I mean, you might get stuck on a. Stranded on an island where there is food available for you that you could maybe catch.
[00:03:16] Speaker A: But I think I would also need a Swiss army knife. I have one friend that would be very proud of that answer, too, because she wears a Swiss army knife or a pocket knife of some sort in her. On her person at all times. And she'd be listening to this going.
[00:03:30] Speaker B: Yeah, yeah, that's awesome. Those are three really good answers. And I love the fact you put the journaling part because, yeah, if you're stuck on a desert island, you need to rate your pen, your thoughts and what you're thinking, because, I mean, I can imagine that you'd have so many thoughts of what's going on and what's transpiring and if you're ever going to get off that island. So, yeah, I would say those are three really good answers. Thanks so much for having fun with me and sharing those.
[00:03:57] Speaker A: At the very least, you need a way to process emotions, make sure that fear doesn't take over and you can switch into rational thinking.
[00:04:04] Speaker B: Yes, absolutely. Absolutely. So, Carly, why don't we get this thing going here?
We'll start off with you telling us a little about yourself, and I would love to hear about your why as well.
[00:04:15] Speaker A: Little bit about me. The Cole's notes version is, I come from small town. I come from small town, rural Alberta. Three, four generations of my family all grew up there. And I am the fish that left the little pond to go explore the big ocean, which no one's surprised about. It's funny because looking back, I was the only one surprised that I left everything behind to go move to the other side of the world, to New Zealand. I tell my family and friends from back home and they're like, yeah, that doesn't surprise us. And I go, what? Why am I the only one surprised by this decision?
Yeah, I went and moved to the other side of the world. I lived in New Zealand for a year, and then I backpacked Southeast Asia for about five months afterwards because I was not coming back to Canada in February.
Absolutely not. So that ultimately came back. I'm currently in Edmonton getting a business off the ground, and the business is a way for me to help serve my why. One of my deep whys is this deep. I want to deepen the way that we connect as people. There's. I'm a firm believer that there's no one right way to exist as a human being. And that especially when I traveled, I got to see this. That humans are so fascinating and they're such products of their environments and they are so diverse, yet they all have these common core things that connect them. But we get so distracted nowadays with the shiny things that are on the top. We get so distracted with the 20,000 different flavors that we see that we forget that they're actually all connected by only a handful of things. So I want to deepen the way that we connect so that we can be a stronger village, essentially encompassing and accepting the uniqueness of each person instead of somehow separating them all. Wow.
[00:05:54] Speaker B: I just love everything that you said there. One of the. One of the things that popped out at me, Carly, is your ability to decide, okay, this is what I want to do. This is where I'm going to go. And like you said, nobody else was doing that. Everyone was staying in your small town and you decided that you wanted a little bit, and not that you're. Your town wasn't good, but you felt in yourself you wanted to get out there and see the world and see different things. And I admire that about you. There's not many people that would take off from their hometown or where they grew up to just. You might move another province or another city or whatever, but to go to another country altogether where you're not, where there's no familiarity is a very admirable thing to do for or for someone to do. So I admire you for that. It's something that I probably wouldn't have done, but that's just me need, personally. But so. But I admire the fact that you were able to do that. And I wish that I had that desire way back to do something like that because I think that I would have enjoyed it as well.
[00:06:53] Speaker A: It was definitely the right time to do it. And it was one of those things where I'm very, very fortunate for the small town rooms. I can't imagine what it would have been like growing up in a city. So I'm very fortunate to have grown up with those small town values. And it made it easier to move afar, as weird as that sounds. But it's funny you say kind of moving to different provinces because I didn't really plan, the initial plan wasn't to move to the other side of the world. The initial plan was, okay, it's time to change jobs. Where am I willing to move jobs? Okay, I think I'm done in my small town. Maybe I'll venture to this other city in the province. Maybe not. Okay, well, maybe. What if we go to the other side of the country? Well, if we're going to get on a plane to come home, we might as well hop the pond. Well, if we're going to hop the pond, I don't want to go where the weather is horrible. So I started just this whole, this whole journey of where am I going to go? And it just, just ended up in New Zealand.
[00:07:41] Speaker B: Wow. I'm sure you learned a lot and it's probably made you into the individual that you are now. And probably you, the stuff that you learned, you probably wouldn't have learned if you didn't take that trips. It's something that you can, something positive that you can look back on and say it was, it was a success. So, yeah, congratulations for doing that. And I, I, again, it's very admirable for you to do that.
[00:08:04] Speaker A: Thank you. And they're all journaled.
[00:08:06] Speaker B: Well, thanks so much for sharing your story, your history. And it's super exciting to see someone who had this dream and was inspired to do that and you actually went and did it. So congratulations on that. Let's get into our, the mean bones of the topic here. So in your experience, how does one first realize the impact body language has on building relationships both personally and professionally?
[00:08:31] Speaker A: This is a good question, and it's one that usually starts with a simple observation.
And perhaps this will be someone's realization. And when I was thinking about this question, there's examples that kind of prompt us to these realizations. One is thinking back on when you're interacting with someone and how many times have you had to tell someone things like, well, that's not what I meant, that's not what I meant to say. It's like, well, your words said this though. And you're like, yeah, but that's not what it meant. Or someone says something and the person responding says, well, your face says otherwise. Like what do you mean my face says otherwise? Or even how many times have we heard people say actions speak louder than words? That's a way to realize the impact body language has is because your actions are a form of body language. Your words, even when you're. When you're fighting with somebody and you take the language back and you're recapping the conversation with someone else, you don't remember the words that are said. You remember the way their body went and their arms crossed. You remember the sass of their voice. You don't always remember the words that they say, but you remember the body language.
[00:09:34] Speaker B: And it's funny that you talk about the arms crossed, because I think you and I had this conversation a while back, but I think back to my sales background, and when I was in sales, we would not copy, but mimic the personality and the. The hand gestures of the person that I was with. So if they cross their arms, I probably might cross their arms. If they were an energetic individual, outgoing, personable, well, then I'm going to be perfect personable with them. If they were very like, direct, give me the information. Give me what I need to know, then I'm not gonna go around in circles. I'm just gonna be direct and give them the information. So you have to go by, I believe, how the person the person is, and I'm a firm believer in rapport building. And I think that that's a huge part of it, is making that person feel comfortable around you and that to not only have a conversation, but to be around you and talk about things that, you know, they maybe they may not want to talk about with others. Right. So just making that person feel comfortable, and then you've built that rapport, and then you can go further. And then once that report's built, anything is possible at that point.
[00:10:44] Speaker A: And that's a really fun thing to experiment with too. If someone's starting to realize that maybe body language has an impact, but they don't know, it could be really fun that if you approach someone that's really energetic and you intentionally cross your arms, you intentionally turn your shoulders away, you intentionally slouch yourself a little bit and see how your body language influences the other person, or vice versa. If someone's a little bit down in energy, experiment with being really bubbly and big and fluffy and see if they eventually kind of comfortably loosen their body language, it's experimentation is always really fun, especially when it comes to body language.
[00:11:19] Speaker B: It is. And you learn a lot about somebody when you do that, because, like, you said, if they're acting a certain way, then you. You don't want to insult them by like, well, why I asked this person this question, or this is what wasn't interested in, and you're still telling me about it, or you're still showing me something that I'm not interested in or telling me something I'm not interested in. So it's that attention to detail. And we're communicating in both parts, not by voice, but also by facial expressions, hand gestures. And by doing that, it's. I say you're gonna have a great communication opportunity for sure.
[00:11:54] Speaker A: And a lot of psycho. I don't know if it's maybe psychology. I can't remember the exact science study, but they talk about the influence that body language has on communication and how sometimes it blocks your own. If you're crossing your own arms, it doesn't just block off other people's reception of you. It also blocks your ability to receive what the other person's saying. Or there's even in social media worlds, they talk about when you're filming yourself or camera, if you have your hands hidden from the camera, the people on the other side receiving it aren't quite trustworthy because as social creatures, if we can't see the hands, we don't know what's hidden on the other side.
So there's this fascinating psychology aspect to it, too, that we just inherently know, but unless someone calls it out, we don't necessarily know what to call it.
[00:12:42] Speaker B: So, Carly, we might have talked about this a little bit, but I want to kind of delve into it a little bit deeper. Many of us think communication is all about what we say. Why do you believe body language plays such a powerful.
[00:12:54] Speaker A: Have you ever heard of the communication statistic that talks about the different percentages of what makes up communication?
[00:13:00] Speaker B: No, I'd love to hear it, though.
[00:13:02] Speaker A: It's of. When we communicate, there's body language, tone of voice, and words, and they each consist of a different proportion of the communication. And body language takes up 55% of our communication. Tone of voice takes up 38%. And the words that we say take up only 7% of the words that we communicate. So when we're texting somebody, we're only communicating 7% of what we're trying to. If we send a voice memo, if we get on a phone call, we're now up to 45 because we've got tone of voice and words together. But we're still missing the majority of conversation, which is 55% body language. And even the next best is to get on a video call with somebody. But you're still missing the little nuances. I can't see your eye twitch. I can't see your breathing change. I can't see the way your arms are crossed. I can't see your leg twitching up and down. So there's so many different aspects of body language. And then there's the in person aspect too, where there's this sort of energetic. I don't know the scientific term for it, but the electromagnetic pulse, something. Something that connects people, the spheres that we're in. So body language is so crucial that it's 55% of how we communicate. It's. It's huge.
[00:14:16] Speaker B: It's amazing statistics. So when you're talking, it makes me think of being like in a boardroom or being in a meeting with a bunch of people. And the person that's presenting or the person that's running the meeting is talking about stuff and they're looking at everybody as they're speaking. And there's so many different facial expressions or hand gestures or movements. So we talked earlier about the arms crossed. So someone could be sitting there the whole time with their arms crossed. What does that mean? Are they bothered by what's being said? Are they. Are they not wanting to be there? Then some people are just not looking. Some people that are smiling, some people are head nodding. So it is super interesting that you mentioned that because I've been in so many meetings throughout my career, Curly. And looked around at different people and. And I've run meetings as well. And just seeing people's way of interacting or being part of it is super amazing. So I just love that statistic.
[00:15:10] Speaker A: Yeah. And we're also social creatures that we rely so heavily on cues from the group. And so as you're saying that, I'm thinking back to last month when I did my keynote debut event where 51 people came. And I'm standing at the front of the room for one of the first times in my life, giving my talk to a room of people. And I'm looking around and people's facial responses, facial reactions aren't really giving me anything. And I'm trying to tell myself, am I boring them? Am I going too fast? Is it too much information?
There's one lovely lady that was sitting in the front who was smiling and nodding along. And I went, okay, it's going okay, it's going okay. But if she hadn't been nodding along, there's no cues for me to get from the group. To determine what are they receiving. However, upon talking to them afterwards, they said, well, no, it's because we were so enthralled by what you were saying. We were so focused on what you were saying that we didn't have to take notes or we were just listening to you. And sometimes when people are listening, they don't have the facial reactions because they're in listening mode, not communication mode. But we're still social creatures. So those cues are so fascinating how we get into our own heads when we're not receiving the cues that we're looking for. But then when we do see the one cue of the person in the front nodding along and smiling, we go, okay, we're good. Because they're huge cues are. We rely on them.
[00:16:26] Speaker B: For sure. We talk about tones. So I always say to people, it's not necessarily the words, it's the tones.
It's kind of like you. I could tell you, carly, I'm really happy with the job that you're doing. Or I could go, carly, you were doing such an amazing job.
I just love.
I just love what you're doing. Keep up the good work. There's two different messages there. The first one is kind of like, okay, well, do they really think that I'm doing a good job? And then the second one is, yeah, they are.
[00:16:56] Speaker A: They.
[00:16:57] Speaker B: They gave me such a nice speech, and I just love everything they said there. So, yeah, I'm gonna keep going. And I'm keep doing. What I'm doing motivated me to keep going. So the message is super clear.
[00:17:08] Speaker A: Yeah. And I think of two examples when you say that too. One is not a human example, but a dog example. Dogs don't really know English. They don't really know words. But we can train them with body language. This movement means this. This movement means this. Or even we think that they understand a word. But then you've seen people experiment with saying the same word but completely different tones or same sentences. You're such a good boy versus you're being such a little brat. Right? They're opposite tones, but the dog doesn't know the words. They know the tone. That's one example I was thinking of when you were talking. And the other one is the simple how singular words and the tone can completely change things. I don't know if it's what or why, but we'll say, what? For example, if I'm like, what, what, what?
Like, there's all different sorts of tones that a single word can convey. But if you're just texting, it you don't get 38% of what you're trying to say. What. What version of what are you trying to talk to me about?
[00:18:05] Speaker B: Exactly. Exactly. So how can we become more aware of our own verbal communication in our daily interactions with questions like this one.
[00:18:14] Speaker A: I always like to give tangible examples because I know that especially if someone's looking for some sort of tool that they can do just to say, oh, look for patterns and look for people behavior that's a little fluffy for some people.
So my suggestion of how people can become more aware would be to actually film yourself and watch it back. I've done this a couple times for myself. Sometimes if I'm practicing maybe having a difficult conversation with somebody, I'll film myself. And I. I know in my head how it feels and what I'm trying to convey. But then when I watch it back, I go, oh, your tone of voice is very flat. Or your body language is a little standoffish, and it doesn't feel like you're actually genuine.
So sometimes something as simple as filming yourself back because you know what you intended when filming it, but then when you watch it back, you can kind of put yourself in the other person's shoes of what they see, and then your brain's starting to see the disconnect of, oh, this is how I thought that I came across, versus this is how I actually came across. And spoiler alert, we might think we're being really big and dramatic and obvious with our body movements, but we're not. We often are not as big and loud with our subtle body. Body movements as we think, which can come up when we watch ourselves back we go. I thought that that was a lot more obvious, but I guess it wasn't.
[00:19:28] Speaker B: Yes. I agree with you 100% on everything that you had said there. What. What comes to mind is when you're.
When we're thinking about the gestures, and I know we're repeating stuff when the gestures are so important, and you just talked about dog before and yeah, you have that. Those hand gestures and those super important that you want to give to your pet or to a human. And I just think it's just important for overall interaction. For sure.
[00:20:01] Speaker A: Yeah. And it's one of the things that's so natural to us that we don't think twice about it, but that's almost what makes it all that much more important, is that it's second nature to us and we don't have to think about it.
[00:20:12] Speaker B: No. And this is why I wanted to have this discussion today, because we talk about communication often, but this is a huge part of communication that we don't look at specifically for leaders. When we are having a difficult conversation with somebody, this is something that a leader is going to have very, very often. And how the interaction goes and how it's received by the other party is going to tell how the future goes for that working relationship.
So you have to make sure that you're doing it in a certain way. That's going to be of a positive nature. Even if it's difficult, it's got to come out positive. And it's got to come out that they're going to be like, okay, I didn't realize that I was doing that. Thank you so much for that feedback. It'll proceed and move forward and do my best to improve that. So it's, again, it's got to be positive. If it's in a negative nature, then it might backfire and it might go off the rails.
[00:21:13] Speaker A: Can I give another weird example of ways that we can kind of become aware of nonverbal communication?
[00:21:19] Speaker B: I would love for you to do that.
[00:21:20] Speaker A: It's not on a professional level, but do you know the TV show Love is Blind?
[00:21:24] Speaker B: Yes.
[00:21:24] Speaker A: It is such a fascinating show for me because they remove that 55% body language. And so when you're watching the show, you're watching all these miscommunications happen and we are able to see the body language. So we're able to see of like, well, that's not what they meant. They're genuine when they're saying that they care because look at their body language. But you see the disconnect between the other people because they're only hearing words. And that's another example. If you don't want to film yourself, put on an episode of Love is Blind and watch how the miscommunications start to happen because they're not able to see one another and they're making all sorts of assumptions about what the other person's body language is trying to be.
[00:22:02] Speaker B: I love your spin on reality shows because there, a lot of them are like that and the interactions that they have with one another and then they turn to somebody else and you hear them saying, well, I just spoke with so and so, and I didn't buy what they're saying. Their. Their face told me something different to what they were trying to tell me. Or I could just look at them what they were saying. I could just tell that they weren't telling me the truth. So, yeah, it tells you so much about what Somebody is trying to tell you and whether you buy what they're saying or if you're like, nah, I don't buy it, and I don't want any part of that.
[00:22:40] Speaker A: And even if there's silences, if there's silence is going on the show, we can see that maybe this person's trying to figure out the right words or they're just sitting in something, but the other person is seeing it as maybe a dismissive kind of silence because the body language is there to indicate what type of silence are we sitting in right now? Are we fists up kind of silence, or are we pondering and softness kind of silence? You don't know if you can't see the other person.
[00:23:04] Speaker B: So, Curly, how do you think culture influences body language, and what should leaders keep in mind when working with diverse teams?
[00:23:12] Speaker A: Good question. Mainly because it uses the word culture and it's a term that I have thoughts on. I'm not really sure the right words to express it, but part of me gets a little nervous that culture has become a bit of a buzzword, that we use it as something that we claim to see and therefore we want to fix. And it's simultaneously out of our control. But we crave to control culture. But it seems like in reality it's this. It's something we see on the surface, and we don't really realize the sources of depth that it comes from. And so, kind of in terms of how culture influences things, we have to, I think, first remember that at the beginning when we were talking about there's no one right way to be a human and that we're just products of our environments. And that means that the environment that we're in and the cues that are set up by the people around us, what do my cues mean to the people that I'm with? Because if I'm in Asia, for example, one of those countries, certain body gestures mean certain things that they don't mean that in an individualistic North American society. And that's like the big definition of culture, Western versus Eastern, for example. But I think too, when it comes to cultures influencing body language, and what leaders should keep in mind is that people are products of their environment.
So what kind of things are being facilitated in your space that are conveying certain things? A way that a tech company uses body language is different from how a construction site is going to use body language. Because maybe a construction site trains their people on. When I put my hand up like this, that means stop right now because there's danger. But if An IT guy puts his hand up, maybe that means, hey, I have a question. So sometimes it's what are we teaching? Are we intentionally teaching certain body language gestures and does the entire group know and understand what those gestures mean? Are we just assuming that people know what certain body language gestures mean? Because, well, we live in North America, therefore everyone knows that this is what it means. Well, maybe, maybe don't assume maybe sometimes clarifying and being curious about you're doing this thing, but do you mean this or do you mean this? And so sometimes not assuming, using that curiosity, clarifying things to say, I am interpreting it this way, is this what you meant? Or hey, we train this gesture to mean this specific thing. If you're going to use that gesture, please have it only mean this thing because it's very important that this gesture means this in our workplace. So I feel like that's kind of a workaround answer. That doesn't really hit nail on the head, but I'd love to know your thoughts.
[00:25:47] Speaker B: I do agree with what you'd said there when you were talking. What I was thinking is, I think the biggest thing is you had said being curious, but I think having a little bit of vulnerability. And I think when we are vulnerable, then we're going to be curious. So if I am a vulnerable individual and I'm a leader, I'm going to be more curious to ask you questions, Carly, about the certain things that you had said. How, you know, when you put your hand like this, what does that mean? You grew up in a certain culture, you know, what was that like? You lived in New Zealand for a year. What was the culture in New Zealand like? What's the culture like in your small town? How did that small town that you grew up in help you to be more vulnerable and be curious? So just stuff like that, I think is going to show people that you not only care about them, but you want to learn about them. And by doing that, they're going to say, well, wow, they really care about me. They want to learn more about me.
[00:26:54] Speaker A: And it comes back to the whole deepening the way we connect. It's a gesture, it's an opportunity to get to know someone below the surface. The body language is still relatively surface, but there's always a meaning behind the body language. Until deepen the way we connect is to deepen the way we understand where that maybe gesture came from. What are some of those automatic movements and what makes it automatic? And is it something that we need to train? Because hands up in construction site is different from hands up in it. So we need to work together to just train it a little differently. How can we shift or if this is what that means to you, cool. Thank you for telling me. I now know that that's what that means to you. And going forward, that's a way that we now have deepened our communication because we are able to communicate without words.
[00:27:39] Speaker B: And I think the way that we ask it, too. Right. So again, we were talking about facial expressions, hand gestures. If I'm coming to you, curly, and I'm gonna ask you about your culture, you can tell by my face the way I'm asking. Okay. And you know, Andrew, really, he's asking me this question here. I'm gonna answer it. But, man, he really is caring to answer. Ask me this question. I'm gonna answer him the best that I can to have. Have him understand me a little bit better rather than just to ask it. Just to ask it. Right.
[00:28:09] Speaker A: So that also serves as an opportunity for me to learn what your body language looks like.
[00:28:13] Speaker B: Correct.
[00:28:14] Speaker A: Because if you're. If your words are curious questions, but your body language, I might have previously perceived as standoffish and closed off, but your words are trying to be curious, and it's like, oh, okay. So when he is coming off as standoffish, he is actually being really curious. He's just not as expressive as maybe I am. So I'm now learning your body language. I'm now lear how to read you. Because your curiosity about me is allowing me to put the pieces together of how to connect your words with your body language.
[00:28:43] Speaker B: Correct. And you mentioned culture before too. In a way, I do believe that it is a buzzword. But I think we have to understand, especially when we're having a conversation with somebody, understanding the importance of a culture. So if you're putting culture or you're putting the word culture in your mission vision statements on your website for your company, then you got to understand why you're putting that and what the meaning is.
[00:29:07] Speaker A: And that's exactly it. If it's just a word used for the sake of using it, then it's a buzzword. But if we're putting it in somewhere because it's representing this deeper meaning that we all understand, these people that are using the word understand the deeper meaning, then perfect. It's serving a purpose. If we're putting it on there just to check off keyword boxes, then it's not as great. But like, exactly what you're saying, if we understand that deeper meaning, we're deepening the way we Connect by using this word as a tool rather than an attention catcher. Right then. Amazing.
[00:29:40] Speaker B: Absolutely. So, before we wrap up here, Curly, what is one key takeaway that you'd like the listeners to remember from this episode?
[00:29:48] Speaker A: Just what?
[00:29:50] Speaker B: Well, if you. I'll tell you what. If you decide you want to do more than one, you're more than welcome.
[00:29:56] Speaker A: Let's see. Key takeaway that I love is actually the communication statistic. I bring it into conversations a lot with people, and I think it's a good foundation for us to remember how much of our communication comes from what. And it's a good reminder statistically, at least Today, maybe in 10 years, the statistical change as science evolves. But I think it's a really good foundation for us to remember that when communication starts to break down and when we're having trouble connecting with other people, it serves as maybe a starting point of, okay, how am I. How are we trying to communicate? Oh, we're only texting. Okay, well, 7%. Okay. We're talking on the phone. Okay. An extra 38% for 45. Okay, cool. But there's still things being disconnected. Okay. So I would probably say a key takeaway as an absolute foundation is words are 7%, tone of voice is 38%, and body language is 55%. From there, do with it what you wish. But it's a very solid foundation piece to start with.
[00:30:54] Speaker B: That is a amazing takeaway for sure. And it's something that I think we should all try to remember. And it's something that I think we can make part of our daily lifestyles and the way that we communicate with others and remembering that aspect, that if we are for a leader and if we're writing an email to a coworker or to someone on our team and we're writing it in red bold print caps, the tone is going to be there. That's 30. But I don't know what the body language is and, but I'm. What I'm reading from that is that the body language is that they are upset. Right. So I think we need to make sure that our messages are understanding these statistics and when we're communicating in those tones, have an understanding of where we're coming from and how that message could come across or be read can make the situation either go smoother or have some misunderstanding.
[00:31:53] Speaker A: And if perhaps the culture of a workplace or an environment allows emojis in an email, I think emojis, one of their origin reasons was to convey a body language of some sort within for text message, throw in a thumbs up, throw in some fireworks, throw in a heart. I'm not sure. Yeah, it's, I think a text attempt at body language.
[00:32:16] Speaker B: Yeah, absolutely. So as my call to action here today would be to like, share and follow this episode. Carly, I want to take the time to thank you for coming on today. I really admire your kind nature, your ability to connect with people, your love for your roots and your grace and your grit. I want to thank you for your gift of authenticity and I want to thank you for, for coming on today. Thank you so much.
[00:32:42] Speaker A: Thank you. They can't see it, but my hands are on my heart.
[00:32:44] Speaker B: It's, it's very important that you realize that. And it's, I'm super honored that you took the time to, to have a conversation with me today. So thank you so much.
[00:32:52] Speaker A: Honored to be here. Thank you.
[00:32:54] Speaker B: You're very welcome. On behalf of myself and my guest Carla, to take the time to thank you all for listening today. And until next time, be safe, everyone. And remember, if we all work together, we can accomplish anything you have been listening to.
[00:33:09] Speaker A: Let's be diverse with Andrew Stout to stay up to date with future content. Hit Subscribe.
